General

Access a range of general information relevant to your EAP offering and how we can support your employees.

• What is an Employee Assistance Program?
• What services do you offer under the EAP?
• I have received a proposal from you, do I have to pay for counselling on top of the management fee?
• Are the sessions with registered psychologists/social workers/counsellors?
• Do you offer coverage for international employees?
• How quick can Converge arrange Rapid Response support?
• What languages do your consultants speak?
• Is the EAP only for a crisis or serious injury?
• Can my immediate family continue to access EAP?
• Are the EAP and our organisation affiliated?
• Will the counselling be offered in languages other than English?
• As our new EAP, what services will be delivered face-to-face, and what will be over telehealth/ online consults?
• Will my employer/line leader have access to what is discussed with EAP?
• What qualifications do your counsellors hold?
• Do you provide opportunities for Aboriginal businesses
• What are your suicide / self-harm management and escalation procedures.
• What do you offer outside of your EAP streams?
• How fast can I get an appointment?
• What is your definition of Metro Vs Rural?
• What do Legal Support sessions involve? Is this mandatory to offer?
• Who is my EAP?
• To access EAP, does it have to be related to work?
• How do I make an appointment with the EAP?
• How do I know the clinician is experienced enough to help me?
• I want to receive care from an Indigenous Australian clinician, can I receive this care through our new EAP?
• Our old EAP runs webinars and in-person sessions on different topics, will this continue with Converge?
• Will the details of my case be transferred across to Converge from our old EAP provider?
• What if I have sessions left over for the year from the previous EAP?
• In locations where ComPsych does not have any presence, how will in-person sessions happen?
• What experience does Converge have in deliverying EAP services?
• How do you do manage your clinical team?
• What policies and processes do you have in place to ensure quality delivery? Do you have any accreditations?
• List the qualifications, credentials and experience of your counsellors and response staff
• How do you build trust with team members and their families accessing the service and the confidentiality of these services?
• Detail your industry professional memberships and accreditations?
• Our employee is currently seeing a psychologist. Can they see them through EAP?
• How quickly does EAP follow up after crisis counselling?
• Can I have the name of the individual who accessed your service?
• I want more information on the Move Challenge
• If you join later, will your previous steps be used?
• When will the mini challenges be available?
• How many offices do you have?
• How do you ensure continual improvement?
• Our capacity to provide confidential counselling by culturally diverse counsellors for team members and their families, 24/7
• How does your organisation manage sudden surges in demand for counselling to ensure that the SLAs are still met
• What will be the experience for my employees if they call to book?
• How do you handle interventions?
• What is your cancellation policy?
• What to Expect Before Your First Counselling Session at Converge 
• What are the costs associated with your Training and Education programs?
• How does the health CPI work?
• What services can the EAP help with?
• In Australian locations where EAP does not have any presence, what is the turnaround time from appointment booking to actual face-to-face session?
• Can I get an appointment at any time or only during standard business hours?
• I see there is a new app to book an appointment, does this replace the phone number?
• Is my privacy guaranteed?
• What disability inclusion programs do you have?
• What is your referral process?
• How does the EAP service you provide align to best practices and most up to date counselling protocols?
• How long has Converge been around?
• What advice is provided to the individual about speaking to their employer?
• What are Converge’s current process to confirm that new cases and ongoing cases are current employees?
• Can I send you a list of our current employees?
• How does sharing a list of employees' breach confidentiality?
• How do I know the invoice is for one of our employees?
• Can ex-employees access EAP services?
• Why do I as an employer need consent from the employee to receive feedback/an outcome of a complaint? (employer submitted on employee’s behalf)
• Why do we no longer have hardcopy material included in our contract?
• Can you manually enter a workout, or steps in the app?
• I can’t see the challenge in the app anymore?
• Do I have to enter my height, weight and other details to convert manual workouts into steps?
• How do I share my steps with my team? Can you share it with other teams?
• How long does it take after registering for the challenge for them to appear in a team?
• Can we pick our own teams?
• Will we get any information to track the challenge?
• What grace period is there for staff to enter their steps if they need to put them in manually?