Service Hub Support

If you need support with your Converge services, we're here to help – Anytime, Anywhere!

Service Hub Support

If you need support with your Converge services, we're here to help – Anytime, Anywhere!

Submit your request to our Partnership Support team. Please complete the enquiry form below to ensure Converge can provide the required information and outcome to your request. If your request is related to Critical Incident Support or an employee seeking support, please call 1300 687 327.

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What advice is provided to the individual about speaking to their employer?

This is determined by what the individual presents. Where the individual is experiencing workplace issues, the individual and consultant may determine the best course of action, such as reviewing policy and procedure (which can highlight contact points determined by issue), speak to their manager if this is deemed appropriate or relevant staff member in managing a workplace issue (for example, HR). If this is a private matter, the individual may not feel it necessary to disclose anything. However, if the private matter is impacting their capacity to work, they may consider speaking to their manager about this as part of a plan towards getting support. For example, if the individual is impacted by FDV, they may talk to their manager as part of their safety plan to ensure the perpetrator isn’t able to access them at work or attend court.