Service Hub Support

If you need support with your Converge services, we're here to help – Anytime, Anywhere!

Service Hub Support

If you need support with your Converge services, we're here to help – Anytime, Anywhere!

Submit your request to our Partnership Support team. Please complete the enquiry form below to ensure Converge can provide the required information and outcome to your request. If your request is related to Critical Incident Support or an employee seeking support, please call 1300 687 327.

Skip to content
English - Australia
  • There are no suggestions because the search field is empty.

Why do I as an employer need consent from the employee to receive feedback/an outcome of a complaint? (employer submitted on employee’s behalf)

While we understand and appreciate your concerns and the issues raised, our privacy policy requires that we have consent from the employee involved before we can initiate a formal investigation.  

Our investigation process often necessitates direct communication with the employee and the consultant in question. This also involves looking into details of their case, which can include sensitive or personal information. Without the consent of the individual, we risk compromising their privacy and confidentiality.  

To proceed with investigating a complaint, we therefore ask if consent has been provided. This allows us to ensure a thorough and respectful investigation while adhering to our privacy policy.