Service Hub Support

If you need support with your Converge services, we're here to help – Anytime, Anywhere!

Service Hub Support

If you need support with your Converge services, we're here to help – Anytime, Anywhere!

Submit your request to our Partnership Support team. Please complete the enquiry form below to ensure Converge can provide the required information and outcome to your request. If your request is related to Critical Incident Support or an employee seeking support, please call 1300 687 327.

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How does sharing a list of employees' breach confidentiality?

We have strict policies regarding confidentiality and data security, and there are a few reasons why we cannot accept such lists: 

Breach of Confidentiality: 
Sharing a list of employees without their explicit consent would constitute a breach of confidentiality. It is essential that any personal information shared with us is done with the staff’s knowledge and consent to ensure their privacy is respected. 

Security Risks: 
Receiving and storing sensitive information via email poses significant security risks. Emails are not a secure medium for transmitting personal data, and this practice could lead to potential data breaches. To ensure the security of such information, it must be shared and stored through secure, encrypted channels. 

We take these concerns very seriously to protect the privacy and security of all individuals.