When a client reaches their maximum number of sessions and a need for further support is identified, we can refer the client to an appropriate service for longer-term assistance.
 
It is Converge’s policy that in the facilitation of all client referrals the following is addressed:

• All referral pathways are in alignment with evidence based and industry best practice clinical service models.
• Meet the specific needs of the client
• Avoid potential conflict of interest for the customer and the clinician
• Respect the client’s “right to decide”
• Where possible, be accessible to the client in terms of locality and cost
• Be provided prior to the final session

Where possible, Converge’s clinicians include three referral options for the client, including the name, contact details of the practice, and type of support. The options provided are recorded on the client’s case notes.

The clinician contacts the external provider via letter to introduce themselves as a Converge clinician and introduce the client, including details of the client’s context and presenting issues. Converge provides all clinicians with a suggested template for this communication to ensure consistency.

The Converge clinician will ensure duty of care is supported until the referral occurs, but it is critically important that we respect the individual’s right to choose and respect their confidentiality regarding their work with the referred practitioner.