Service Hub Support

For quick and easy account management support, fill out our enquiry form below. This the quickest way to get in touch with our team with an instant response email acknowledging your request and a reply from our team within 24 hours. Simply, click the button to open the form! If your request is related to Critical Incident Support or an employee seeking support, please call 1300 687 327.

Service Hub Support

For quick and easy account management support, fill out our enquiry form below. This the quickest way to get in touch with our team with an instant response email acknowledging your request and a reply from our team within 24 hours. Simply, click the button to open the form! If your request is related to Critical Incident Support or an employee seeking support, please call 1300 687 327.

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List the qualifications, credentials and experience of your counsellors and response staff

A breakdown of required qualifications at each level of support.

The Converge team includes:

  • Over 1900 registered psychologists, social workers, and specialist counsellors. All clinicians are registered with their relevant membership bodies (see below) and possess a minimum of three years of relevant experience across a wide range of specialised services. 
  • Organisational psychologists and management coaches experienced in the coaching and support of supervisors and managers under the specific Manager Assist EAP service.
  • Rapid Response/Emergency Response clinicians with a minimum of five years of experience in providing urgent interventions in group or individual settings in relation to: Crisis counselling and critical incident response involving death, trauma, serious illness or suicide of a colleague, assault, threat of assault and severe threat to health and safety; and Emergency and Disaster Recovery plans for staff and the public as required. 

Utilising a multi-disciplinary team provides access to more resources and allows for better response times, timely assistance, and optimum service delivery to meet the needs of our customers. All Converge Psychologists must be nationally registered with the Australian Health Practitioner Regulation Agency (AHPRA) and other clinicians must be registered with the professional associations applicable to their professions. These include:

  • Australian Psychological Society (APS)
  • Australian Association of Psychologists Inc (AAPi)
  • Australian Association of Social Workers (AASW)
  • Psychotherapy and Counselling Federation of Australia (PACFA)
  • Australian Counselling Association (ACA)
  • Phoenix Australia
  • Australian National Mediator Accreditation System