Service Hub Support

If you need support with your Converge services, we're here to help โ€“ Anytime, Anywhere!

Service Hub Support

If you need support with your Converge services, we're here to help โ€“ Anytime, Anywhere!

Submit your request to our Partnership Support team. Please complete the enquiry form below to ensure Converge can provide the required information and outcome to your request. If your request is related to Critical Incident Support or an employee seeking support, please call 1300 687 327.

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Do I have to enter my height, weight and other details to convert manual workouts into steps?

Entering your height, weight, age, gender, and other relevant details is important for the app to accurately convert your workout data into steps. These details are taken into account to ensure the conversions are as precise as possible and provide you with more tailored fitness tracking. 
 
Unfortunately, there is no workaround for this requirement. We understand that this may be an inconvenience, but please rest assured that providing this information will significantly enhance the accuracy and make it more personalised. 
 
We understand that entering personal information into the app can be triggering for some individuals, and I want to assure you that the data you provide is strictly confidential and will not be visible to anyone else. Our users privacy and comfort are our top priorities, and we take great care to protect your information.