Converge employs a multi-disciplinary team, with clinical and non-clinical psychologists, clinical and non-clinical social workers, specialist counsellors, mental health specialists, career coaches, certified mediators, nutrition coaches and financial coaches. This means your employees will have access to a diverse range of professionals who can meet their needs.

The appointment of both employees and clinical contractors at Converge involves a set of stringent criteria to ensure that clinicians are professionally qualified, experienced and registered. We ensure that their skills and experience comply with Australian Industry Standards and the Employee Assistance Professional Association of Australia (EAPAA)’s Code of Ethics.

The selection criteria includes an interview with mandatory questions to confirm qualifications, skills and experience, and assessing the ability to provide the stipulated services in an appropriate setting and a responsive manner. The candidate must provide Converge with a copy of their valid professional registration/ membership, current police check and working with children’s check, copies of their qualifications and resume.
Converge requires all its professional personnel, regardless of background, to adhere to our Code of Conduct, which is based on the requirements of the Psychology Board of Australia and the EAPAA.

The Converge team includes:

• Over 1900 registered psychologists, social workers, and specialist counsellors. All clinicians are registered with their relevant membership bodies (see below) and possess a minimum of three years of relevant experience across a wide range of specialised services. 
• Organisational psychologists and management coaches experienced in the coaching and support of supervisors and managers under the specific Manager Assist EAP service.
• Rapid Response/Emergency Response clinicians with a minimum of five years of experience in providing urgent interventions in group or individual settings in relation to: Crisis counselling and critical incident response involving death, trauma, serious illness or suicide of a colleague, assault, threat of assault and severe threat to health and safety; and Emergency and Disaster Recovery plans for staff and the public as required. 

Utilising a multi-disciplinary team provides access to more resources and allows for better response times, timely assistance, and optimum service delivery to meet the needs of our customers. All Converge Psychologists must be nationally registered with the Australian Health Practitioner Regulation Agency (AHPRA) and other clinicians must be registered with the professional associations applicable to their professions. These include:

• Australian Psychological Society (APS)
• Australian Association of Psychologists Inc (AAPi)
• Australian Association of Social Workers (AASW)
• Psychotherapy and Counselling Federation of Australia (PACFA)
• Australian Counselling Association (ACA)
• Phoenix Australia
• Australian National Mediator Accreditation System

Converge’s Critical Incident/Rapid Response Team are highly skilled trauma specialists. 
They are all:

• Registered with their respective professional bodies.
• Minimum five years of experience in providing urgent interventions in group or individual settings.
• Skilled in crisis counselling and emergency response.
• Trained for dealing with incidents such as death, trauma, serious illness, suicide, assault, threat of assault and severe threat to health and safety.

In addition to their clinical qualifications, many of our Rapid Response clinicians have undertaken extra qualifications in Psychological First Aid, such as the John Hopkins Psych First Aid 10-hour training module, and the PFA training by Phoenix Australia.