Service Hub Support

If you need support with your Converge services, we're here to help – Anytime, Anywhere!

Service Hub Support

If you need support with your Converge services, we're here to help – Anytime, Anywhere!

Submit your request to our Partnership Support team. Please complete the enquiry form below to ensure Converge can provide the required information and outcome to your request. If your request is related to Critical Incident Support or an employee seeking support, please call 1300 687 327.

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In Australian locations where EAP does not have any presence, what is the turnaround time from appointment booking to actual face-to-face session?

Face-to-face consults with EAP will be available in almost all locations unless the area where you operate is highly remote. Turnaround time for booking a non-urgent face-to-face appointment may vary depending on how remote location is. Telehealth appointments will be available within 24 hours.
  • Face to face (metro): Within 3 business days
  • Face to face (regional): Within 5 business days
  • Face to face (remote): Within 10 business days.