Service Hub Support

For quick and easy account management support, fill out our enquiry form below. This the quickest way to get in touch with our team with an instant response email acknowledging your request and a reply from our team within 24 hours. Simply, click the button to open the form! If your request is related to Critical Incident Support or an employee seeking support, please call 1300 687 327.

Service Hub Support

For quick and easy account management support, fill out our enquiry form below. This the quickest way to get in touch with our team with an instant response email acknowledging your request and a reply from our team within 24 hours. Simply, click the button to open the form! If your request is related to Critical Incident Support or an employee seeking support, please call 1300 687 327.

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In Australian locations where EAP does not have any presence, what is the turnaround time from appointment booking to actual face-to-face session?

Face-to-face consults with EAP will be available in almost all locations unless the area where you operate is highly remote. Turnaround time for booking a non-urgent face-to-face appointment may vary depending on how remote location is. Telehealth appointments will be available within 24 hours.
  • Face to face (metro): Within 3 business days
  • Face to face (regional): Within 5 business days
  • Face to face (remote): Within 10 business days.