We require a minimum of 24 hours’ notice for any cancellations or rescheduling of appointments. Cancellations made with less than 24 hours’ notice will incur the full-service fee.

How communicate our cancellation policy

We ensure that our cancellation policy is communicated to all individuals at the time of booking, whether the appointment is made via phone, email, or online. Additionally, reminders sent out for upcoming appointments include a reiteration of our cancellation policy. 

When individuals contact us to cancel or reschedule an appointment without providing 24 hours’ notice, we inform them that the session will be charged, and they will lose that session before proceeding with the cancellation or rescheduling of that appointment. 

Our cancellation policy is also communicated to individuals at the time of booking, whether they make an appointment via phone, email, or online booking. 

We send out reminders of their upcoming appointment, which also includes a reminder of our cancellation policy.