Service Hub Support

If you need support with your Converge services, we're here to help โ€“ Anytime, Anywhere!

Service Hub Support

If you need support with your Converge services, we're here to help โ€“ Anytime, Anywhere!

Submit your request to our Partnership Support team. Please complete the enquiry form below to ensure Converge can provide the required information and outcome to your request. If your request is related to Critical Incident Support or an employee seeking support, please call 1300 687 327.

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What disability inclusion programs do you have?

DISABILITY INCLUSION 
 
Converge actively supports the disability sector and directly employ individuals who are neurodivergent, have sensory disabilities, or experience long term mental health conditions as part of our commitment to social procurement and advancing disability aspirations. Converge supports opportunities for employees with disability through: 

  • A Social Procurement commitment to identify 2 suitable disability employment partners to establish a work experience/placement program.
  • Providing accessible workplaces and infrastructure, and flexible work policies. 
 
We have set measurable targets to increase disability inclusion in our Social Procurement Policy.
 
INCLUSIVE PROGRAMS AND SERVICES 
 
At Converge we ensure we are inclusive when it comes to our services as well as representing people of all walks of life. Our serviced offices are audited from a Work Health and Safety (WH&S) perspective so that any potential risks to both the consultant and the service user are minimised and that the premises have appropriate access arrangements for clients with disabilities. 
 
 Our Website and e-magazine, Flourish, are WCAG compliant. Our eMagazine includes an Accessibility Tool that allows people with a wide array of disabilities including visual impairments, motor impairments, cognitive disabilities, ADHD and Epilepsy to better engage with the publication. 
 
 It features:
  • Screen Reader & Keyboard Navigation Optimisation 
  • Accessibility Interface with UI, design and cognitive related adjustments 
  • Seizer Safe Profile Settings 
  • Visually Impaired Profile Settings 
  • Cognitive Disability Profile Settings 
  • ADHD Friendly Profile Settings 
  • Closed captioning for video content 
 
DISABILITY AND CARERS HELPLINE 
 
 This specialist helpline is for individuals wanting to talk about their role as a carer or assisting someone with a disability. The helpline is also for those individuals who have a disability and would like some extra support or resources navigating a complex world of NDIS. The service will assist with the presenting issue as well as the full range of services and support available to them regarding caring for family members with a disability. 
 
NEURODIVERSITY 
 
 Converge has consultants with specialisation in Neurodiversity and we are in the process of onboarding occupational therapists who play a very important role in supporting people with Autism and ADHD. Converge has also delivered external training for all our employees in Neurodiversity. This included the following: 
  •  The neurodivergent brain 
  •  Types of neurodivergence 
  •  The neurodiversity paradigm vs the pathology paradigm 
  •  Addressing ableism 
  •  Medical vs Social model of disability 
  •  Unique challenges and strengths of ADHD and Autism 
  •  Identity not diagnosis 
  •  Deficit-based vs neuro-affirming care โ€“ dropping the disorder 
  •  Language matters 
  •  The Autistic ADHD voice.
  •  Common health challenges for the Autistic/ADHD person