Account Information
Here is everything you need to know regarding your Converge Account, including information on confidentiality and updating you account.
- What are Converge’s terms regarding third-party collection or the selling of personal information or the transmitting of personal information cross-border or overseas?
- What is Converge’s notification process, and the duration of the notification process regarding third-party confidentiality breaches?
- How can I provide feedback about services or ask a question?
- What is your Extra Session process?
- Can I have the name of the individual requesting extra sessions?
- Can we remove auto-approve for extra sessions?
- How many sessions can be requested by an employee or consultant?
- How many sessions can you approve on top of the standard allocation?
- How do you keep my details confidential?
- We require confirmation as to what data is retained and for what period. We also require clarification on where this data is stored?
- Describe how confidentiality of Services will be managed, including client information, requests, record keeping and advice.
- What is your complaints process
- Can we change the number of sessions requested for extra sessions?
- What are the reasons for applying for additional sessions?
- What is the process when an extra sessions request is declined?