Service Hub Support

If you need support with your Converge services, we're here to help โ€“ Anytime, Anywhere!

Service Hub Support

If you need support with your Converge services, we're here to help โ€“ Anytime, Anywhere!

Submit your request to our Partnership Support team. Please complete the enquiry form below to ensure Converge can provide the required information and outcome to your request. If your request is related to Critical Incident Support or an employee seeking support, please call 1300 687 327.

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What is the process when an extra sessions request is declined?

Our consultants are specially trained to help individuals achieve their desired outcomes within a certain number of sessions, and they may suggest additional resources or outside support.  
 
It's important to note that our consultants are not able to guarantee additional sessions to the individual beyond what is initially agreed upon, during a session or even if an extra request has been submitted for consideration. The consultant would also discuss other possible referral options or support services, such as safety planning, referrals to a general practitioner for mental health support, or more affordable mental health care option.