Service Hub Support

For quick and easy account management support, fill out our enquiry form below. This the quickest way to get in touch with our team with an instant response email acknowledging your request and a reply from our team within 24 hours. Simply, click the button to open the form! If your request is related to Critical Incident Support or an employee seeking support, please call 1300 687 327.

Service Hub Support

For quick and easy account management support, fill out our enquiry form below. This the quickest way to get in touch with our team with an instant response email acknowledging your request and a reply from our team within 24 hours. Simply, click the button to open the form! If your request is related to Critical Incident Support or an employee seeking support, please call 1300 687 327.

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How many sessions can you approve on top of the standard allocation?

You can approve 10-12 TOTAL, depending on the contract and the recommendations of the consultant and clinical team. For example, if there are 6 available, you could potentially approve a further 4-6 additional sessions.  
 
We have also designed the requests so that you can adjust the number – i.e. if the request says 4, you might decide to approve 2 sessions only in that instance.  
 
Additional sessions will also be flagged for clinical review if it is looking excessive, inappropriate, too frequent and a number of other markers. Also, once it hits the 10-session mark, it would automatically be flagged for clinical review.